DATA PRIVACY COMMITTMENT TO OUR CLIENTS
Note: You won’t find this level of cyber security and data protection with most private detective agencies or litigation service providers.
C.A.Robinson (the “Company”) is committed to protecting the privacy of US Citizens using our online resources operated directly by the C.A.Robinson Private Detective Agency.
Applicable to C.A.Robinson Private Cloud Resources under our direct management and control only; there are no such warranties or guaranties applicable to Internet public applications and communications used to communicate with our private cloud application technologies. Mitigating cyber security options are available for active clients to offset the cybersecurity risks presented by Internet based public access upon request or as we see needed at our discretion.
For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our private cloud resource at https://carobinson.dscloud.biz and other private cloud systems we operate directly. This agreement excludes search marketing sites we operate at: https://www.carobinson-investigations.com/ or https://carobinson-investigations.com/ as well as business listings and social media sites for which we have no direct control of security.
In all case work detailed communications and attachments, the use of email and texting is PROHIBITIED per service terms of our agency. We do so to preserve client confidentiality and privacy.
The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of above service.
Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection,
2. INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used
to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types,
preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information
that can be used to personally identify you, such as your name, address and email address.
In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website
you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of
access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain
the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies,
or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer
hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences
when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies
remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent
cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work
3. HOW WE USE YOUR INFORMATION, SERVICE PAYMENT AND A COMMITTEMENT TO SAFEGUARD YOUR PERSONAL AND CONFIDENTIAL DATA
Personal Information: We do not sell, trade, rent or otherwise share your Personal Information with the exception of those wishing to pay by credit card.
In general, the Internet providers, wireless data carriers and search engines or third-party providers on the Internet which provide access to our site could very well collect, use and disclose your information which is outside our control.
We are ISO 27001-Compliant. PCI DSS is the set of security standards for companies that accept credit card transactions and assures companies to secure data. We process payments by way of cash, checks and PayPal credit card services. Payment processors we use have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal
Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our
4. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal
Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed,
disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
5. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out
of further promotional communications by simply responding with “unsubscribe” in the subject line or body of the email.
6. LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices
that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
7. AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age.
changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such
modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or
otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the
this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy
9. EMAIL COMMUNICATIONS ARE NOT USED TO COMMUNICATE INVESTIGATIVE SPECIFICS AND NEVER USED FOR MARKETING BY OUR AGENCY
Email is for “message link notification and access to estimates and documents in our Service Request App” only. We strongly advise creating a separate email account for creating an online request with C.A.Robinson for administrative purposes and NOT specific investigative subject matter. We will not knowingly send promotional information to clients who contract for our services as individuals via email or other means.
10. CONTACT US & WITHDRAWING ONLINE CONSENT
disclosure of your Personal Information simply indicate “OPT OUT” in the email response.
You may also opt out of all online communications and instead communicate with C.A.Robinson via US Mail or Courier address below for all of your case needs:
99 S 4th Street #159
Souderton, PA 18964
INTERNET COMMUNICATIONS VIA SOCIAL MEDIA AND EMAIL POLICY:
WE USE SOCIAL MEDIA FOR MARKETING PURPOSES AND NEVER FOR COMMUNICATION OF INVESTIGATIVE OR CONSULTING WORK TASKS OR CASE/PROJECT DETAILS DIRECTLY WITH CLIENTS.
WE USE EMAIL FOR RUDIMENTARY FUNCTIONS AND NEVER FOR COMMUNICATION OF INVESTIGATIVE DETAILS. WE OFFER SUPERIOR ALTERNATIVES TO EMAIL VIA SECURE ENCRYPTED FILE TRANSFER WITH OUR CLIENTS VIA OUR PRIVATE CLOUD SECURE COMMUNICATIONS AND DATA TRANSFER SYSTEMS OPERATED DIRECTLY BY C.A.ROBINSON.
REPORT SUSPICIOUS PRETEXTING OR DATA PRIVACY CONCERNS TO US IMMEDIATELY! WE DO NOT OPERATE ANY EMAIL DOMAINS WITH THE SAME DOMAIN AS OUR WEB DOMAINS. WE OPERATE A PRIVATE EMAIL SYSTEM THAT PROXY INTERFACES WITH SELECT GMAIL ACCOUNTS OPERATED BY OUR AGENCY.